Unfortunately, Unlockr does not accept returns for products purchased elsewhere; these items will be denied and recycled after a few days unless asked otherwise.
If product purchased from Unlockr does not function properly. Customers may initiate the RMA process for an exchange or refund request. (physical damage or damage caused by incorrect installation and usage are excluded.)
Defective Parts On Reception (Dead on Arrival)
Please refuse the package (from the courier) if it looks like it has been opened, tampered with or is visibly damaged. If you have accepted a package including physically damaged or non-functioning items, please initiate the RMA process within 7 days of receipt on our website.
You will need to provide the following information :
- Picture of the shipping box
- Picture of the damaged goods
Note: Failure to provide information regarding the DOA (Dead on Arrival) item within 7 days upon receipt will cause the RMA to be denied.
Wrong Parts Ordered
Technically, we hold no responsibility in returning items that were incorrectly ordered, but, that being said, that does not mean we do not want to help our customers in the event this happens. Customers will be responsible for all return shipping fees, and 30% (for refund requests) or 20% (for exchange requests) restocking fees will be charged after we have received and tested the product.
Note: Incorrect item orders that fail to open a RMA within 7 days upon receipt will be denied.
Wrong Parts Received
If you have received an incorrect item, please take clear photos of the incorrect item(s) with the SKU and initiate a RMA process on our website. We will verify the error and fix it as quickly as possible.
RMA Processing Time (within 7 business days)
Depending on customer's request (refund or exchange), the RMA handling process takes up to 7 business days after the defective items are received by Unlockr. If it has been over 7 business days, please send an email to firstname.lastname@example.org, it will be handled immediately and a response will be provided within 24 hours.
Following terms applies to all refunds and exchange.
- All item(s) being returned must be in original condition with packaging, unused and undamaged. Otherwise, the RMA will be denied.
- All item(s) being returned without the "Unlockr" sticker will be denied.
These policies are subject to change at any time and without notice.